Terms of Service

Last Updated: December 23, 2025

Agreement to Terms

These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and StarredIn (“Company”, “we”, “us”, or “our”), concerning your access to and use of the StarredIn website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Service. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF SERVICE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Age Requirements and Parental Use

StarredIn is a platform designed for adults (18 years and older) to create personalized children's stories. Due to requirements from our AI service providers (OpenAI, Google, Anthropic, and others), all users must be 18 years of age or older to create an account and use our services.

While the content generated by StarredIn is designed to be safe and appropriate for children, the platform itself is intended for use by parents, guardians, teachers, and other adults who wish to create stories for the children in their lives. We strongly encourage all users to review AI-generated content before sharing it with children.

By using StarredIn, you represent and warrant that you are at least 18 years of age. If you are under 18 years of age, you are not permitted to use the Site or Services. Out of an abundance of caution and to ensure compliance with our AI providers' terms of service, we verify the age of all users during the registration process.

Intellectual Property Rights

Unless otherwise indicated, the Site and all its original content, features, and functionality (including but not limited to all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site, collectively the “Company Content”), and the trademarks, service marks, and logos contained therein (the “Marks”) are owned by or licensed to StarredIn, and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws of the United States and foreign jurisdictions.

StarredIn grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site and Company Content, and to access the AI-Generated Content (as defined below) that you create or are provided with, strictly in accordance with these Terms of Service for your personal, non-commercial use.

No part of the Site, Company Content, or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission, except as expressly permitted in these Terms of Service.

User Uploaded Content and AI-Generated Content

Your Uploaded Content: You retain full ownership of any portraits, images, text, or other materials you upload to the Site (“User Uploaded Content”). By uploading User Uploaded Content, you grant StarredIn a limited, worldwide, non-exclusive, royalty-free, sublicensable (as necessary to provide the service) license to use, reproduce, modify (e.g., to format for display), and process such User Uploaded Content solely for the purpose of generating personalized content for you on the StarredIn platform as requested by you. We will not use your User Uploaded Content for any other purpose without your explicit consent.

You represent and warrant that you own or have all necessary rights, licenses, consents, and permissions to submit your User Uploaded Content and to grant StarredIn the license described herein, and that your User Uploaded Content does not infringe the intellectual property rights, privacy rights, publicity rights, or any other legal or moral rights of any third party.

AI-Generated Content: StarredIn owns all rights, title, and interest in and to any stories, illustrations, text, audio, video, or other content generated by the Site's artificial intelligence systems, whether based on your prompts or User Uploaded Content ("AI-Generated Content").

Your License to AI-Generated Content: Notwithstanding StarredIn's ownership, StarredIn grants you a worldwide, perpetual, irrevocable, royalty-free, non-exclusive license to use, reproduce, distribute, perform, display, modify, create derivative works of, and otherwise exploit the specific AI-Generated Content that you cause to be created through your use of the Site, for personal, non-commercial purposes only, provided that (i) your account has not been terminated by StarredIn for violation of these Terms of Service or by you, and (ii) such use complies with these Terms of Service (including the Prohibited Activities section) and applicable law. For clarity, this license allows you to download, share, and display the AI-Generated Content you create for personal enjoyment, but explicitly prohibits any commercial use, sale, or monetization of the content. Ending your subscription does not constitute account termination and does not affect this license.

Definition of Non-Commercial Use: "Non-commercial use" means use for personal, educational, or non-profit purposes only, without any direct or indirect monetary gain or commercial advantage. For clarity, commercial use includes, but is not limited to, selling the content, using it on merchandise for sale, including it in a book or video you monetize, using it in marketing material for another business, incorporating it into paid products or services, using it in advertisements, or any use where you receive compensation or other valuable consideration.

Content Generation Responsibility and Restrictions: By using StarredIn's content generation features, you acknowledge and agree that:

  • You are solely responsible for all content you generate, request, or cause to be created through the Site
  • All AI-Generated Content is licensed for personal, non-commercial use only
  • Commercial use of AI-Generated Content is strictly prohibited, including but not limited to: selling, licensing, monetizing, or using the content for business purposes
  • You must not generate, reproduce, or distribute content that infringes on any third-party intellectual property rights, including but not limited to copyrighted characters, trademarked designs, or proprietary content
  • You must not use AI-Generated Content in any way that could be considered commercial exploitation
  • StarredIn is not liable for any claims, damages, or legal actions arising from your use or distribution of AI-Generated Content
  • Any violation of these restrictions may result in immediate termination of your account and legal action
  • You agree to indemnify and hold StarredIn harmless from any claims related to your generation or use of content

Data Retention: Regarding your User Uploaded Content, particularly portrait images, for new users we use uploaded photos to create illustrated previews and stories and then delete those uploaded photos after use. Some older accounts may still have previously saved portraits until they are removed. AI-Generated Content (stories, videos, and generated previews) may be retained by StarredIn for up to 5 years of account inactivity. After 5 years of inactivity, all your stories, videos, and generated content will be automatically deleted. You also have the right to delete your content at any time through your account dashboard, and we will promptly remove all associated content from our systems.

Custom Voice Terms

Voice Rights and Permissions: By using our custom voice feature, you represent and warrant that:

  • You have the legal right to upload and create custom versions of the voice recordings you submit
  • For your own voice: You consent to the creation of a synthetic version of your voice
  • For another person's voice: You have obtained explicit written permission from that person to create a synthetic version of their voice
  • You will not upload voice recordings of any person without their knowledge and consent
  • You will not use custom voices for any illegal, fraudulent, or deceptive purposes
  • You will not impersonate others or create content that could mislead listeners about the speaker's identity

Prohibited Custom Voice Uses: You may NOT use custom voices to:

  • Create deepfakes or other deceptive content
  • Impersonate public figures, celebrities, or any other person without permission
  • Generate content for commercial purposes without appropriate rights and licenses
  • Create content that violates any person's privacy, publicity, or other legal rights
  • Produce harmful, defamatory, or inappropriate content using custom voices

Voice Data Handling: Voice recordings uploaded for custom voice creation are processed by third-party AI services (ElevenLabs). These recordings are used solely to create your custom voice model and are handled according to their privacy and data policies. StarredIn does not retain raw voice recordings after processing.

Voice Data Retention: Uploaded voice samples are processed immediately and deleted from our servers within 24 hours. The resulting voice model is retained by our third-party provider (ElevenLabs) for as long as your account remains active. You may request deletion of your voice model at any time by contacting [email protected].

Biometric Data Consent: By uploading voice recordings, you explicitly consent to the collection and processing of biometric data (voice characteristics) for the sole purpose of creating synthetic voice models. This biometric data is processed in accordance with applicable privacy laws, including biometric data protection statutes. You have the right to withdraw this consent and request deletion of your voice data at any time.

Liability: You assume all responsibility and liability for any content created using custom voices. StarredIn is not responsible for any misuse of custom voice technology or any consequences arising from your use of custom voices.

Artistic-Style & Trademark Disclaimer

Some features of the Site allow users to generate or view illustrations created by artificial-intelligence systems. These images may be inspired by the general aesthetics of well-known animation studios, toy designs, video-game art, or similar creative traditions. Such references are solely descriptive of a visual style and are not intended to suggest any association, sponsorship, or endorsement by the respective rights-holders. All third-party trademarks and intellectual property remain the property of their respective owners.

You agree not to represent any AI-generated content from the Site as official, licensed, or otherwise approved by the owners of those creative properties, and you will comply with all applicable intellectual-property laws when using, sharing, or commercialising content generated via the Site.

Animation Generation Terms

Animation Creation: StarredIn offers the ability to generate personalized animations from your stories. By using our animation generation feature, you acknowledge that:

  • Animations are generated using AI technology and may contain visual artifacts or unexpected elements
  • Animation generation consumes credits according to our pricing structure
  • Generated animations are subject to the same AI-Generated Content ownership and licensing terms
  • Animations are for personal, non-commercial use only
  • You must review animations before sharing with children
  • Animation quality and rendering may vary based on story complexity and length

Animation Content Restrictions: The same content restrictions that apply to stories and illustrations also apply to animations. You may not generate animations containing copyrighted characters, inappropriate content, or material that violates any third-party rights.

AI Accuracy & Safety Disclaimer

The stories, illustrations, audio narration, animations, and other creative materials generated on the Site are created by automated artificial intelligence systems ("AI Content"). You acknowledge and accept full responsibility for all AI Content that you generate, request, or cause to be created through your use of the Site. StarredIn utilizes advanced third-party AI-driven content moderation tools in an effort to prevent the generation and display of inappropriate, offensive, or harmful material. However, you acknowledge that no automated system, including these third-party moderation tools, is infallible, and there is a possibility that such content may occasionally bypass these measures.

AI Hallucinations and Inaccuracies: You understand that AI systems may produce "hallucinations" - content that is factually incorrect, nonsensical, inappropriate, or inconsistent with your prompts. This may include but is not limited to: incorrect information, inappropriate themes or imagery, unexpected story elements, or content that does not match your intended request. You assume all risks associated with AI hallucinations and inaccuracies.

Your Responsibility: By using StarredIn's AI features, you acknowledge that you are solely responsible for all content you generate, including any stories, illustrations, audio, or animations you create and subsequently download, share, or show to others. StarredIn expressly disclaims any and all liability for any AI Content that may be inaccurate, offensive, harmful, or otherwise inappropriate and inadvertently slips through our moderation processes. The AI Content is provided “as is” and “as available” without any warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. You agree that your use of and reliance on any AI Content is solely at your own risk.

OUT OF AN ABUNDANCE OF CAUTION, STARREDIN STRONGLY ADVISES AND REQUESTS THAT PARENTS AND GUARDIANS THOROUGHLY REVIEW ALL AI CONTENT BEFORE ALLOWING CHILDREN IN THEIR CARE TO VIEW OR INTERACT WITH IT. THE RESPONSIBILITY FOR DETERMINING THE APPROPRIATENESS OF ANY CONTENT FOR A CHILD ULTIMATELY RESTS WITH THE PARENT OR GUARDIAN.

While we strive to maintain a safe environment, AI Content may still contain factual inaccuracies, visual artefacts, AI hallucinations, or other unexpected elements. You agree to review AI Content carefully before relying on it or showing it to minors, and to promptly report anything you consider unsafe, unlawful, or inappropriate through the designated channels on the Site.

Community Library & User-Generated Content Disclaimer

The StarredIn Community Library contains stories that have been created and shared by other users of our platform. While we strive to maintain a safe and appropriate environment for all users, especially children, StarredIn does not pre-screen or review all content shared to the Community Library.

No Liability for User-Generated Content: StarredIn expressly disclaims any and all responsibility and liability for content shared to the Community Library by other users. We do not endorse, guarantee, or assume responsibility for the accuracy, appropriateness, or quality of any user-shared stories. The presence of a story in the Community Library does not mean it has been reviewed or approved by StarredIn.

Parental Supervision Recommended: We strongly encourage parents and guardians to preview any Community Library stories before allowing children to read or listen to them. You are responsible for determining whether content from the Community Library is appropriate for your child.

Reporting Inappropriate Content: If you encounter any content in the Community Library that you believe is inappropriate, offensive, harmful, or violates our Terms of Service, please report it immediately by emailing us at [email protected]. Include the story title and any relevant details to help us investigate promptly. We take all reports seriously and will review reported content as quickly as possible.

By using the Community Library feature, you acknowledge and agree that you may encounter content created by other users that StarredIn has not reviewed, and you assume all risks associated with accessing such content.

Third-Party AI Services & Data Handling

StarredIn uses various AI services including OpenAI to generate illustrations and animations for your stories. We want to be transparent about how your data is handled:

  • StarredIn Access: StarredIn does not have access to OpenAI's logs or any data retained by OpenAI.
  • OpenAI Data Retention: OpenAI retains abuse monitoring logs for up to 30 days to enforce their usage policies and prevent harmful uses of AI technology.
  • No Training Use: OpenAI does not use data from our API requests (including your prompts and generated content) to train or improve their AI models.
  • Purpose Limitation: OpenAI's 30-day retention is solely for abuse monitoring and safety purposes, not for commercial use or model improvement.

This means that while your illustration and animation generation requests are processed by AI systems, they are not used to train AI models and are only temporarily retained for safety monitoring purposes. StarredIn has no access to these logs and cannot retrieve or view any data from third-party AI systems.

Data Sharing with Third-Party Fulfillment Partners

Physical Product Orders: When you place an order for physical products, we share certain information with our third-party fulfillment partners to process and deliver your order. This includes:

  • Your name and shipping address
  • Product details and personalization information (child's name, appearance details for the story)
  • Order specifications (quantity, product type)
  • Contact information for shipping notifications

Data Protection: We require our fulfillment partners to:

  • Use your information solely for order fulfillment purposes
  • Maintain appropriate security measures to protect your data
  • Delete or return your information after order completion
  • Not use your information for marketing or other purposes

Your Consent: By placing an order for physical products, you consent to this necessary data sharing for order fulfillment. For more details about our data practices, please review our Privacy Policy.

Eligibility and Account Management

Age Requirements: Our Site is intended for adults who are at least 18 years old. By using our Site, you represent and warrant that you are at least 18 years of age. If you are under 18, you are not permitted to use our Site. This platform is designed for parents, guardians, and other adults to create personalized stories for the children in their lives.

Account Creation and Security: To access certain features of our Site, you may need to create an account. When creating an account, you must provide accurate and complete information. You are responsible for:

  • Maintaining the confidentiality of your account and password
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access or use of your account
  • Ensuring your account information remains accurate and current

User Representations: By using the Site, you represent and warrant that: (1) all registration information you submit is true, accurate, current, and complete; (2) you have the legal capacity and you agree to comply with these Terms of Service; (3) you will not access the Site through automated or non-human means, whether through a bot, script or otherwise; (4) you will not use the Site for any illegal or unauthorized purpose; and (5) your use of the Site will not violate any applicable law or regulation.

Prohibited Activities

You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us. As a user of the Site, you agree not to:

  • Use any AI-Generated Content for commercial purposes, including but not limited to selling, licensing, monetizing, or incorporating into commercial products or services.
  • Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
  • Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein.
  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
  • Use any information obtained from the Site in order to harass, abuse, or harm another person.
  • Make improper use of our support services or submit false reports of abuse or misconduct.
  • Use the Site in a manner inconsistent with any applicable laws or regulations.
  • Engage in unauthorized framing of or linking to the Site.
  • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party's uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.
  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
  • Delete the copyright or other proprietary rights notice from any Content.
  • Attempt to impersonate another user or person or use the username of another user.
  • Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
  • Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
  • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you.
  • Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.
  • Copy or adapt the Site's software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
  • Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
  • Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.
  • Use a buying agent or purchasing agent to make purchases on the Site.
  • Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
  • Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavor or commercial enterprise.
  • Use the Site to advertise or offer to sell goods and services not approved by us.
  • Upload, create, or request content that is sexually explicit, depicts non-consensual sexual acts, or involves the exploitation of minors (including content that would violate 18 U.S.C. § 2258A).
  • Upload, create, or request content that promotes violence, self-harm, terrorism, or hate speech.
  • Upload, create, or request content that infringes upon the intellectual property rights of others, including copyrights and trademarks.
  • Upload, create, or request content that is defamatory, libelous, or invasive of another's privacy.

Physical Products and Third-Party Fulfillment

Third-Party Fulfillment: All physical products, including personalized print books, are manufactured, printed, and shipped by independent third-party fulfillment partners. StarredIn acts solely as an intermediary to facilitate your order but does not directly manufacture, print, or ship any physical products. By placing an order for physical products, you acknowledge and agree that:

  • Your order will be forwarded to our third-party fulfillment partners for production and shipping
  • You may receive communications directly from fulfillment partners regarding your order status and shipping
  • Production and shipping times are estimates only and are not guaranteed
  • StarredIn is not responsible for delays, errors, or quality issues caused by third-party fulfillment partners

Physical Product Orders

Placing an Order: To order physical products, you must follow the order procedure on our Site. All physical products are offered subject to availability and our acceptance of your order. We reserve the right to reject any order without providing a reason. No order is accepted until we send you an order confirmation.

Personalized Products: Physical books ordered through our Site are personalized with your child's name, appearance, and other custom details. Because these products are made specifically for you, all sales of personalized physical products are final and non-refundable, except in cases of defects or errors on our part.

Pricing: We strive to ensure pricing accuracy, but errors may occur. If a product's correct price is higher than the stated price, we will contact you for instructions or cancel your order. If the correct price is lower, we will charge the lower amount. All prices are in US dollars and do not include shipping costs, which will be calculated at checkout.

Payment: Payment for physical products must be made at the time of ordering through our payment processor. You must provide accurate payment information and have sufficient funds or credit available.

Taxes and Customs: You are responsible for all applicable taxes, customs duties, and import fees related to your order. These charges are not included in our product prices or shipping costs and will be your responsibility to pay directly to the relevant authorities. International orders may be subject to additional fees upon delivery, and refusal to pay such fees may result in the order being returned at your expense.

Shipping, Delivery, and Risk Transfer

Shipping: Shipping times and costs will be provided at checkout. All shipping is handled by our third-party fulfillment partners and their designated carriers. We are not responsible for shipping delays, lost packages, or damage during shipping.

Delivery: You must provide an accurate shipping address and be available to accept delivery. If delivery fails due to an incorrect address or refusal to accept delivery, you may be charged additional shipping fees.

Risk Transfer: Risk of loss or damage to physical products passes to you upon delivery to the shipping address you provided. Title to the products transfers to you upon our receipt of full payment.

Inspection: You must inspect physical products immediately upon receipt. If you notice any damage to the packaging, you must note this with the delivery carrier. Failure to report visible damage may affect your ability to claim a refund or replacement.

Returns and Refunds for Physical Products

Personalized Products: Due to their custom nature, personalized books cannot be returned or refunded unless they are defective or we made an error in production (e.g., wrong name, significant printing defects).

Defects and Errors: If you receive a defective product or we made an error, you must contact us at [email protected] within 14 days of delivery with:

  • Your order number
  • Clear photos showing the defect or error
  • Description of the issue

We will review your claim and, at our discretion, offer a replacement or refund. You may be required to return the defective product at our expense.

Shipping Damage: For products damaged during shipping, you must report the damage within 48 hours of delivery. We will work with our fulfillment partners to resolve the issue, but we cannot guarantee replacement or refund for shipping damage not promptly reported.

No Other Returns: Except as described above, we do not accept returns of physical products. We encourage you to carefully review all personalization details before placing your order.

StarredIn is committed to ensuring your complete satisfaction with your personalized print book. To achieve this, we provide you with comprehensive preview and customization tools before you finalize your purchase. Please read this policy carefully to understand your rights and our refund terms.

Before Purchase: Full Preview and Unlimited Revisions

Prior to completing your print book order, you have the opportunity to:

  • Review Every Page: You can preview every page of your child's personalized book, including all illustrations and story text, before purchasing.
  • Regenerate Illustrations: If any illustration does not meet your expectations, you may regenerate it at no additional cost until you are satisfied with the result.
  • Review and Edit Story Text: You can review all story text and request changes if the content is not to your liking before finalizing your order.
  • Request a Full Refund: If, after previewing your book, you decide not to proceed with the purchase for any reason—including dissatisfaction with the illustrations, story content, or overall design—you may request a full refund of any credits or payments made toward the book creation process.

We strongly encourage all customers to take full advantage of these preview and revision tools to ensure their complete satisfaction before placing a print order.

After Purchase: Limited Refund Eligibility

Once you have reviewed your book preview, approved the content, and completed your purchase, your order is sent to our print fulfillment partners for production. At this stage, refunds are only available under the following circumstances:

  • Printing Defects: Physical defects in the printed book, such as missing pages, blank pages, significant color deviation from the digital preview, binding failures, or other manufacturing errors.
  • Production Errors: Mistakes made during the printing or fulfillment process that result in a product materially different from your approved preview (e.g., wrong book printed, pages printed out of order).
  • Shipping Damage: Damage that occurred during transit, such as torn covers, bent pages, or water damage (must be reported within 48 hours of delivery with photographic evidence).

What Is NOT Eligible for Refund After Purchase

The following are not valid grounds for a refund once your order has been placed and sent to production:

  • Illustration Style Preferences: Dissatisfaction with the artistic style, character appearance, colors, or visual elements of illustrations that were approved during your preview.
  • Story Content Preferences: Dissatisfaction with the story text, plot, dialogue, or narrative elements that were approved during your preview.
  • Personalization Details: Errors in the child's name, age, or other personalization details that you entered and approved during the preview process.
  • Change of Mind: Deciding you no longer want the book after approving the preview and completing the purchase.
  • Gift Recipient Preferences: The gift recipient not liking the book's style or content.

This policy exists because you are provided with complete visibility into your book's content before purchase, along with tools to regenerate any elements you are not satisfied with. By completing your purchase, you confirm that you have reviewed and approved all content.

How to Report a Print Defect

If you receive a print book with a manufacturing defect or production error, please contact us at [email protected] within 14 days of delivery with:

  • Your order number
  • Clear photographs showing the defect or error
  • A description of the issue

Our team will review your claim within 3 business days. If we determine that a printing defect or production error occurred, we will offer you a replacement book or a full refund at our discretion. You may be required to return the defective book at our expense before a replacement is shipped.

Payments and Subscriptions

7-Day Trial and Sprout Plan: We offer a 7-day free trial that automatically transitions into our paid Sprout plan subscription after the trial period ends. By starting the trial, you authorize us to begin charging your payment method for the Sprout plan subscription fees immediately upon the conclusion of the 7-day trial period.

Credit System

Monthly Credit Allocation: Each subscription tier includes a monthly allocation of credits that are automatically added to your account on your billing date. Credits are used to create stories, generate character portraits, and add narration to your stories.

Credit Expiration: Subscription credits expire at the end of each billing period. Credits are issued on your billing date and must be used before your next billing date. Unused credits at the end of a billing period are forfeited.

Credit Usage: Credits are automatically deducted when you create content. Credits are used on a first-in, first-out basis, meaning older credits are used before newer ones. You can view your current credit balance and expiration dates in your account dashboard.

No Credit Refunds: Unused credits that expire are forfeited and cannot be refunded, exchanged, or reinstated. We encourage you to use your credits regularly to get the most value from your subscription.

Paid Subscriptions: Upon completion of your 7-day trial, or if you choose to subscribe to a paid plan at any time, you authorize us to charge your selected payment method on a recurring basis according to your chosen billing cycle (monthly or annually). Subscription fees are billed in advance of the applicable subscription period. The Sprout plan will begin billing immediately after your 7-day trial ends unless you cancel before the trial expiration.

Refunds & Guarantees: Subscription fees are generally non-refundable, except as described in our Satisfaction Guarantee & Refund Policy below and where required by law. Outside of those terms, we do not provide refunds for any unused portion of your subscription term, credits, or other purchases.

Cancellation: You may cancel your subscription or trial at any time through your account settings. If you cancel during the 7-day trial period, you will not be charged and your trial access will continue until the end of the 7-day period. If you cancel after the trial has converted to a paid subscription, cancellation will take effect at the end of your current billing period, and you will continue to have access to paid features until that time. After cancellation, your account will revert to our free tier, if available.

Important Trial Notice: To avoid charges, you must cancel your trial before the 7-day period expires. The trial will automatically convert to a paid Sprout plan subscription, and your payment method will be charged immediately upon conversion. Charges after conversion are non-refundable except as described in the Satisfaction Guarantee & Refund Policy and where required by law.

Automatic Renewals and Cancellation

Renewal Cadence: Your subscription will automatically renew at the end of each billing period (monthly or annually, depending on your selected plan) unless you cancel before the renewal date. You can view your next billing date in your account dashboard under the billing section.

How to Cancel: To cancel your subscription, navigate to your account profile section where you'll find the option to manage your subscription. You will receive a confirmation email once your cancellation is processed.

When Cancellation Takes Effect: Cancellation takes effect at the end of your current billing period. You will retain access to all paid features and your remaining credits until the end of the period you've already paid for. No partial refunds will be issued for the unused portion of your subscription period.

Refunds & Statutory Rights

While our general policy is that all payments are non-refundable, we acknowledge that certain jurisdictions provide consumers with non-waivable statutory rights, including rights to refunds under specific circumstances. Nothing in these Terms of Service is intended to limit or exclude any rights you may have under applicable consumer protection laws that cannot be waived by agreement. If you believe you are entitled to a refund under your local laws, please contact our support team with details of your jurisdiction and circumstances.

Price Changes: We reserve the right to modify our subscription fees upon reasonable notice to you. Such notice may be provided through the email address associated with your account or through the Site. If you do not agree with the fee changes, you may cancel your subscription before the new fees take effect.

Satisfaction Guarantee & Refund Policy

Effective: September 7, 2025

We offer a 100% Satisfaction Guarantee subject to the eligibility windows and usage limits below. Where this section conflicts with any prior refund language, this section controls. Your statutory rights are unaffected.

Eligibility Windows

  • Annual (first purchase): Full refund within 30 days of the charge.
  • Annual renewals: Full refund within 7 days of the renewal charge if no credits were used after renewal.
  • Monthly (first charge): Full refund within 48 hours of the charge if usage is one story or less.
  • Monthly renewals: Full refund within 24 hours of the renewal charge if no credits were used after renewal.
  • Free trial → paid conversion: Non-refundable. As a courtesy, we may refund within 24 hours of conversion if no credits were used after conversion.

Usage Limit

The guarantee applies only if your usage since the relevant charge is one story or less. “One story” means one standard illustrated story generation. Generating a second story or using add-ons beyond what is reasonably incidental to that one story (e.g., multiple portrait sets, multiple narrations, animations) makes the charge ineligible. Service failure exception: If outages or material defects prevent use within 72 hours of charge, we may refund regardless of usage.

Exclusions

  • Physical products (e.g., personalized books) are excluded, except for defects covered under our physical product policy.
  • Gift cards, promotional codes, and expired/unused credits are non-refundable.
  • We may deny refunds in cases of abuse (including repeated refund requests across accounts/households).
  • Taxes/fees imposed by third parties may be non-refundable where law or processor policy prevents refund.

How to Request a Refund

Contact us at [email protected] within the applicable window from the charge date and include your account email and order details. Approved refunds are issued to the original payment method within 5–7 business days. Upon refund, paid access ends immediately and remaining credits from the refunded period are removed.

Chargebacks

If you initiate a chargeback instead of following this policy, we may suspend or terminate access and decline future refunds.

Statutory Rights

Nothing in this policy limits any non-waivable rights under applicable consumer protection laws.

Privacy Policy & Data Rights

Your privacy is important to us. For detailed information about how we collect, use, and protect your personal information, please see our Privacy Policy at https://starredin.com/privacy. Under applicable data protection laws, including GDPR and CCPA, you have certain rights regarding your personal data, including:

  • Access: The right to request access to your personal data
  • Deletion: The right to request deletion of your personal data
  • Portability: The right to receive your data in a portable format
  • Correction: The right to request correction of inaccurate data
  • Objection: The right to object to certain processing of your data

To exercise any of these rights, please contact us at [email protected] or through the privacy settings in your account dashboard.

Service Monetization and Advertising

Free Service and Future Changes: StarredIn currently offers free access to certain features and content in our library. However, we reserve the right to modify our service model at any time, including but not limited to:

  • Introducing advertising, sponsored content, or promotional materials within the platform, including but not limited to the story library, user interface, emails, and any other areas of the service
  • Converting currently free features or content to paid-only access
  • Implementing tiered access levels with different features available at different price points
  • Requiring payment or subscription for access to any or all parts of the library that are currently free
  • Displaying third-party advertisements before, during, or after story content
  • Partnering with advertisers to include branded content or product placements within the platform

Advertising Content: If we introduce advertising, you acknowledge and agree that:

  • Advertisements may be targeted based on aggregated user data and content preferences
  • We may share non-personally identifiable information with advertisers and partners
  • You may not use ad-blocking software or techniques to bypass advertisements on our platform
  • Advertisements may appear in various formats including but not limited to banner ads, interstitial ads, video ads, native content, and sponsored stories
  • Some content may be sponsored or contain product placements, which will be disclosed where required by law

Notice of Changes: We will endeavor to provide reasonable notice of significant changes to our monetization model, such as converting free features to paid access. However, we reserve the right to make these changes at our sole discretion. Your continued use of the service after such changes constitutes acceptance of the new terms.

No Guarantee of Continued Free Access: You acknowledge that any free access currently provided is offered at our discretion and may be modified, limited, or discontinued at any time without liability to you. We make no commitment to maintain any features or content as free indefinitely.

Gift Cards and Promotional Codes

Gift Card Terms: StarredIn may offer gift cards for purchase that can be redeemed for subscription credits or services. Gift cards:

  • Are valid for redemption within one (1) year from the date of issuance
  • Are non-refundable and cannot be exchanged for cash
  • Cannot be replaced if lost, stolen, or destroyed
  • May only be redeemed on the StarredIn platform
  • Cannot be combined with certain other offers or promotions
  • Have no cash value except as required by law

Promotional Codes: StarredIn may occasionally offer promotional codes for discounts or free services. Promotional codes:

  • Are subject to specific terms and expiration dates as stated when issued
  • May have restrictions on use (e.g., new customers only, specific subscription tiers)
  • Cannot be transferred, sold, or exchanged
  • Have no cash value and are non-refundable
  • May be limited to one per customer or account
  • Can be revoked by StarredIn if obtained or used fraudulently

StarredIn reserves the right to modify or cancel any gift card or promotional code program at any time. Any attempt to use expired, counterfeit, or fraudulently obtained gift cards or promotional codes may result in account termination.

Disclaimer of Warranties

THE SITE AND ALL CONTENT (INCLUDING COMPANY CONTENT AND AI-GENERATED CONTENT) ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, STARREDIN, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE'S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL STARREDIN, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, COVER OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, REVENUE, GOODWILL, USE OR CONTENT) HOWEVER CAUSED, UNDER ANY THEORY OF LIABILITY, INCLUDING, WITHOUT LIMITATION, CONTRACT, TORT, WARRANTY, NEGLIGENCE OR OTHERWISE, EVEN IF STARREDIN HAS BEEN ADVISED AS TO THE POSSIBILITY OF SUCH DAMAGES.

Third-Party Fulfillment Limitations: StarredIn's liability for any issues related to physical products is strictly limited to the purchase price you paid for the product. We are not liable for:

  • Delays in production or shipping by third-party fulfillment partners
  • Lost or damaged packages during shipping
  • Printing quality issues or defects caused by fulfillment partners
  • Any direct or indirect damages resulting from fulfillment partner errors
  • Force majeure events affecting fulfillment partners

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF STARREDIN AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS, RELATING TO THE SERVICES WILL BE LIMITED TO AN AMOUNT GREATER OF ONE HUNDRED U.S. DOLLARS (USD $100.00) OR THE AMOUNTS PAID BY YOU TO STARREDIN FOR THE PAST TWELVE MONTHS FOR THE SERVICES PRIOR TO THE FIRST EVENT OR OCCURRENCE GIVING RISE TO SUCH LIABILITY. FOR PHYSICAL PRODUCTS, OUR LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE SPECIFIC PRODUCT AT ISSUE. THE LIMITATIONS AND EXCLUSIONS ALSO APPLY IF THIS REMEDY DOES NOT FULLY COMPENSATE YOU FOR ANY LOSSES OR FAILS OF ITS ESSENTIAL PURPOSE.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Force Majeure

StarredIn shall not be liable for any failure or delay in performance under these Terms of Service which results from any cause beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, earthquakes, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials. In such events, StarredIn may suspend or terminate services without liability.

DMCA Notice & Takedown Procedures

StarredIn respects the intellectual property rights of others and expects users to do the same. In accordance with the Digital Millennium Copyright Act (DMCA), we will respond to valid claims of copyright infringement.

Filing a DMCA Notice: If you believe that content on our Site infringes your copyright, please send a written notice to our designated DMCA agent with the following information:

  • Physical or electronic signature of the copyright owner or authorized representative
  • Identification of the copyrighted work claimed to be infringed
  • Identification of the infringing material and its location on the Site
  • Your contact information (address, phone number, and email)
  • A statement that you have a good faith belief the use is not authorized
  • A statement under penalty of perjury that the information is accurate and you are authorized to act

DMCA Agent:
StarredIn Legal Department
Email: [email protected]
Address: 1111B South Governors Avenue, STE 37071, Dover, DE 19904

Counter-Notice: If you believe your content was wrongly removed, you may submit a counter-notice containing:

  • Your physical or electronic signature
  • Identification of the removed material and its prior location
  • A statement under penalty of perjury that removal was a mistake or misidentification
  • Your contact information and consent to jurisdiction

Repeat Infringers: StarredIn reserves the right to terminate accounts of users who are repeat infringers.

Indemnification

You agree to defend, indemnify, and hold harmless StarredIn, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Service or your use of the Site, including, but not limited to, your User Uploaded Content, any use of the Site's AI-Generated Content, Company Content, services, and products other than as expressly authorized in these Terms of Service, or your use of any information obtained from the Site.

Term and Termination

We reserve the right to terminate or suspend your account and access to the Site at our sole discretion, without notice, for conduct that we believe violates these Terms of Service or is harmful to other users of the Site, us, or third parties, or for any other reason. Upon termination, your right to use the Site will immediately cease. If your account is terminated, we may, in our sole discretion, delete your account and User Uploaded Content, and you will no longer have access to AI-Generated Content that was tied to your account, subject to the licenses granted herein. All provisions of these Terms of Service which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Governing Law

These Terms of Service and your use of the Site are governed by and construed in accordance with the laws of the State of Delaware, United States, applicable to agreements made and to be entirely performed within the State of Delaware, without regard to its conflict of law principles.

Dispute Resolution

Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms of Service, or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in Wilmington, Delaware, before one arbitrator. The arbitration shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures. Judgment on the Award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.

Class Action Waiver: You and StarredIn agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. Further, unless both you and StarredIn agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

Opt-Out of Arbitration: You may opt-out of this arbitration agreement. If you do so, neither you nor StarredIn can require the other to participate in an arbitration proceeding. To opt-out, you must notify StarredIn in writing within 30 days of the date that you first became subject to this arbitration provision. Your written notice must be sent to the address provided in the "Contact Us" section and must include: (1) your name, (2) your address, (3) your StarredIn username (if any), and (4) a clear statement that you wish to opt out of this arbitration agreement.

Modifications to Terms

We reserve the right, in our sole discretion, to change, modify, add, or remove portions of these Terms of Service at any time. It is your responsibility to check these Terms of Service periodically for changes. We will notify you of any material changes by posting the new Terms of Service on the Site and updating the "Last Updated" date. For material changes, we may also notify you by email or through a notice on our Site. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. If you do not agree to the new terms, you must stop using the Site.

Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our Site or services at any time, with or without notice. This includes adding new features, removing existing features, or changing the functionality of features. We will endeavor to provide reasonable notice of any material changes to the service, particularly those that may adversely affect your use of the Site. StarredIn shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Site or services.

User Feedback License

If you provide us with any feedback, suggestions, comments, or ideas regarding StarredIn or our services ("Feedback"), you hereby grant StarredIn a perpetual, worldwide, non-exclusive, royalty-free, irrevocable, sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such Feedback for any purpose. You acknowledge that StarredIn may develop products or services that are similar to your Feedback, and you waive any claims related to such similarities. You represent and warrant that your Feedback does not infringe any third-party rights.

Severability

If any provision of these Terms of Service is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.

Entire Agreement

These Terms of Service and our Privacy Policy constitute the sole and entire agreement between you and StarredIn regarding the Site and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Site.

Data Processing Addendum

This Data Processing Addendum ("DPA") forms part of the Terms of Service between StarredIn and you.

1. Definitions:

  • "Personal Data" means any information relating to an identified or identifiable natural person.
  • "Processing" means any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, or deletion.
  • "Data Controller" means the entity that determines the purposes and means of Processing Personal Data.
  • "Data Processor" means the entity that Processes Personal Data on behalf of the Data Controller.

2. Roles: For Personal Data submitted by you through the Service, you act as the Data Controller and StarredIn acts as the Data Processor.

3. Processing Instructions: StarredIn will Process Personal Data only in accordance with your documented instructions as set forth in these Terms of Service and through your use of the Service.

4. Security: StarredIn will implement appropriate technical and organizational measures to protect Personal Data against unauthorized or unlawful Processing and against accidental loss, destruction, damage, alteration, or disclosure.

5. Sub-processors: You authorize StarredIn to engage sub-processors to Process Personal Data, provided that StarredIn ensures each sub-processor is bound by data protection obligations substantially similar to those in this DPA. Current sub-processors include: OpenAI, Google Cloud, Anthropic, ElevenLabs, Firebase, Supabase, and Stripe.

6. Data Subject Rights: StarredIn will assist you in responding to requests from data subjects exercising their rights under applicable data protection laws, to the extent possible given the nature of the Processing.

7. Data Deletion: Upon termination of your account or upon your request, StarredIn will delete or return all Personal Data in accordance with our data retention policies outlined in these Terms of Service.

8. International Transfers: You acknowledge that Personal Data may be transferred to and Processed in countries outside your jurisdiction. StarredIn will ensure appropriate safeguards are in place for such transfers.

9. Breach Notification: StarredIn will notify you without undue delay upon becoming aware of a Personal Data breach affecting your Personal Data.

10. Audit Rights: Upon reasonable request and notice, StarredIn will make available information necessary to demonstrate compliance with this DPA, subject to confidentiality obligations.

Contact Us

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us via the methods provided elsewhere on the site.